Return Policy

If you are a consumer—meaning you purchase for personal use and not for your professional activity—you have the right to withdraw from the purchase within 14 days of receiving the goods, without having to state any reason, pursuant to articles 52 et seq. of the Consumer Code (Legislative Decree 206/2005, as amended by Legislative Decree 21/2014 implementing Directive 2011/83/EU).

To exercise your right of withdrawal, please inform us within this period with an explicit statement by writing to ordini@iandp.it and specifying your order number. From that moment, you have another 14 days to send the goods back to us, at your own expense, to:

Cosa non può essere restituito

For hygienic and food safety reasons, the right of withdrawal does not apply to products with a broken seal or opened packaging after delivery (Art. 59, letter e, Consumer Code). You can only return a product if the original packaging and seal are still intact.

Return shipping costs

The shipping costs for returning the goods are your responsibility. The original shipping costs, including any express delivery options chosen at the time of purchase, are non-refundable.

Tempi e modalità del rimborso

Once the goods are received and verified to be in their original condition, we will refund you within 14 days of the withdrawal notice, using the same payment method used for the purchase, at no additional cost to you. I&P intends to exercise its legally permitted right to withhold the refund until the goods have been received or proof of shipping has been provided

Questo è un caso diverso dal ripensamento. Se l’olio arriva danneggiato durante il trasporto, è difettoso o non corrisponde a quanto ordinato, hai diritto alla garanzia legale di conformità prevista dagli articoli 128 e seguenti del Codice del Consumo, valida 24 mesi dalla consegna.

Here is what to do:

• Controlla la merce al momento della consegna: se l’imballo esterno è visibilmente danneggiato, segnalalo subito al corriere sul documento di consegna, anche solo con una firma “con riserva”.
• Write to us within 7 days of receipt at ordini@iandp.it, attaching photos of the product and packaging, and specifying your order number.
• We will evaluate the report and arrange, at your choice, for a free replacement of the product or a refund, at no cost to you.

The withdrawal conditions described above apply only to purchases made by private consumers (B2C). For orders placed by restaurants, hotels, and other professional operators through the HoReCa channel, returns and refunds are regulated by the commercial conditions agreed upon with the I&P representative.

Write to us at info@iandp.it or contact us on WhatsApp at +393921058829, always specifying your order number: we will get back to you within the next business day.